Claimify handles returns, damage claims and warranty for Shopify. Customers file from their account or your storefront, your rules approve the simple cases, and you resolve the rest with a refund, replacement, gift card, discount code or store credit, all in your Shopify admin.
Customers file through your claim form. Your rules check eligibility and approve what qualifies. You handle the rest from one board.
Claims, returns, warranty and analytics in one app inside your Shopify admin.
Drag claims across your own statuses, filter by reason, assign them to teammates and leave internal comments.
Auto-approval rules on Plus, a workflow builder on Business, and Shopify Flow triggers for claim and warranty events.
Limit claims by days since fulfillment, product, tag, vendor or order value, require photos, and cap claims per order or customer. Plus and Business add an AI summary with a risk note on each claim.
See which products and reasons drive claims. Product-level analytics are on Business.
Resolve with store credit, a gift card or a discount code when that suits the customer better than a refund.
The claims page lives in Shopify customer accounts, with your logo and colors on Plus and Business.
Customers pick from your claim reasons and add photos. When you accept a return, they download a PDF return label with your return address.
Warranty policies, product registrations and a serial number registry. A warranty claim is checked against the customer's registration before it is accepted.
Send a replacement as a draft order, so you can review it before it ships.
Keep the value in your store with store credit, a gift card or a discount code instead of a refund.
Claimify connects to the tools in the Settings, Integrations page: Klaviyo, Omnisend, Mailchimp, Postscript, Attentive, Gorgias, LoyaltyLion, Slack, WhatsApp, Zapier, Make, webhooks and Shopify Flow.
Shopify AdminNative
Shopify FlowTrigger workflows
KlaviyoEmail & SMS
Customer AccountsBranded portal
SlackTeam alerts
GorgiasSupport sync
ZapierEverything else
Install from the Shopify App Store, open the setup guide in the app, pick your claim reasons and publish a claim form. The getting started guide walks through each step.
No. Claimify handles the claim itself: the form, the review and the resolution. It connects to Gorgias, Slack and others so your support team sees the claim when they need to step in.
Use eligibility and validation rules on the claim form: days since fulfillment, product, tag, vendor or order value, a minimum number of photos, and a cap per order or per customer. On Plus and Business each claim also gets an AI summary with a risk note. It is advice only and never approves or refunds anything by itself.
Yes. Notification emails are editable in Settings, Emails, and custom templates are on Plus and Business. On Business you can send from your own domain.
No. Refunds go through Shopify on the original order. Store credit and gift cards are native Shopify store credit and gift cards.
No. You pay the plan price billed through Shopify: Basic $9, Plus $19 or Business $49 a month, or $90, $190 or $490 a year.
No. Every plan starts with a 3-day free trial. The entry plan is Basic at $9 a month.
Install from the Shopify App Store, publish a claim form and let your rules handle the simple cases.
