Claimify is the claims OS for Shopify. Branded customer portal, visual Kanban, smart auto-approvals, and one-click resolutions — all in your Shop admin.
Trusted by brands includingAtelier, Brightside, Lumenfield, Marigold, Northhaven, Oakdale, Verra .
Customers submit through your branded portal. Your rules decide instantly. Resolution happens before the frustration even sets in.
Claims management, return tracking, fraud prevention, and analytics — unified in a single dashboard that feels like it was built just for your brand.
Drag claims across stages, filter by reason, batch-approve. Your team's whole day at a glance.
IF / AND / THEN — no code. Connect with Shopify Flow.
Detect bracket shoppers and abuse before refunds go out.
See which products break, which reasons spike, and how much you saved with auto-approvals.
Offer "Gift for a Friend" instead of a refund. Save the revenue, double the LTV.
Lives inside Shopify Customer Accounts. Your logo, your colors, your voice.
Customers pick from your accepted reasons, print a label from the portal, and refunds drop the moment the package is scanned.
Track product registrations, attach photos, and trigger replacements without juggling supplier emails.
Show variants in stock, calculate price differences automatically, and ship the replacement before the original is back.
Offer a sweetened store credit or "Gift for a Friend" — keep the cash in the business and grow your customer base.
No middleware, no glue code. Claimify connects natively to the platforms your team already relies on every day.
Shopify AdminNative
Shopify FlowTrigger workflows
KlaviyoEmail & SMS
Customer AccountsBranded portal
ShipstationReturn labels
SlackTeam alerts
GorgiasSupport sync
ZapierEverything else
Most stores are live in under 10 minutes. Install from the Shopify App Store, pick your claim reasons, and connect the portal to your Customer Account. We also offer free white-glove onboarding on Plus and Business plans.
No — it complements it. Claimify owns the claim itself (refund, return, exchange, warranty), and pushes context into Gorgias, Zendesk, or Slack so your CX team has the full thread when they need to step in.
Claimify watches signals across your store — order placed and refunded in under 24h, bracket-style orders (same SKU, multiple sizes), customers with prior abuse flags, mismatched shipping addresses. You set the policy; we apply it before refunds go out.
Yes. Claimify reads your existing Shopify return policy, and you can paste in your current email templates. We never email customers in our voice — every notification goes out from your store.
Never. All refunds are issued directly through Shopify Payments to the original card. Store credit is issued as a native Shopify gift card. We never touch your funds.
No per-claim fees, no transaction fees, no add-on pricing. The plans you see are the prices you pay, whether you process 10 claims a month or 10,000.
Yes — the Starter plan is free forever and covers up to 25 claims per month. Perfect for new stores testing the workflow before upgrading.
Join thousands of Shopify merchants who automated their claims workflow and never looked back.
